Last updated: July 2026 — James Wilson, Millesaway

Responsible Gaming

Our Commitment to Safe Gaming

At Milles Away, we are dedicated to promoting responsible gaming practices across South Africa. Our mission is to ensure that casino gaming remains an enjoyable and safe form of entertainment for all players. We believe that informed players make better decisions, which is why we provide comprehensive resources and tools to help you maintain control of your gaming habits.

What is Responsible Gaming?

Responsible gaming refers to a set of principles and practices designed to ensure that casino gaming is conducted in a fair, transparent, and safe manner. It involves:

• Playing within your means and setting personal limits
• Treating gambling as entertainment, not as a way to earn money
• Understanding the odds and house edge of games
• Never chasing losses or gambling while under the influence
• Maintaining a healthy balance between gaming and other activities
• Seeking help if gambling becomes problematic

Responsible gaming is a shared responsibility between players, casinos, and regulatory bodies. We are committed to our part in creating a safer gaming environment.

Warning Signs of Problem Gambling

It is important to recognise the early warning signs of problem gambling. If you or someone you know exhibits any of the following behaviours, seek help immediately:

• Gambling with money intended for essential expenses such as rent, bills, or groceries
• Spending increasing amounts of time and money on gambling
• Failed attempts to reduce or stop gambling
• Experiencing anxiety, irritability, or mood changes when not gambling
• Lying to family or friends about gambling activities
• Neglecting work, school, or family responsibilities
• Borrowing money or accumulating debt to fund gambling
• Using gambling as a way to escape problems or negative emotions

Self-Exclusion and Deposit Limits

All casinos featured on Milles Away offer robust self-exclusion tools and deposit limit features. These tools allow you to take control of your gaming:

Self-Exclusion

Self-exclusion allows you to voluntarily ban yourself from accessing a casino for a predetermined period. This is a powerful tool for those who feel their gaming is becoming problematic. Once activated, you will be unable to log in or access the casino platform.

Deposit Limits

Deposit limits enable you to set a maximum amount of money you can deposit within a specified timeframe (daily, weekly, or monthly). This helps you maintain strict control over your spending and prevents impulsive betting decisions.

We encourage all players to utilise these features as part of their responsible gaming strategy.

Age Verification and the 18+ Policy

Milles Away strictly enforces an 18+ age policy. All players must be at least 18 years of age to register and participate in casino gaming. We employ rigorous age verification procedures to ensure compliance with South African gambling regulations. Parents and guardians are encouraged to discuss responsible gaming with young people and to monitor internet usage.

Getting Help

If you or a loved one is struggling with problem gambling, professional support is available. Please reach out to one of the following organisations:

• GamCare: A leading charity offering free confidential support. Website: www.gamcare.org.uk
• BeGambleAware: Provides practical advice and resources. Website: www.begambleaware.org
• Gamblers Anonymous: Peer support groups across South Africa and internationally. Website: www.gamblersanonymous.org

Remember, seeking help is a sign of strength, not weakness. Professional counsellors are available to assist you on your journey to recovery.

Contact Milles Away

If you have questions about responsible gaming or need assistance, please contact our support team. We are here to help you maintain a safe and enjoyable gaming experience.